Administration Assistant Apprenticeship

Level 2

12 Months
Flexible Start Dates

The Administration Assistant Apprenticeship

During an Administration Assistant Apprenticeship Level 2, the candidate develops the practical skills needed to provide dependable day-to-day support within an organisation. Working under supervision, apprentices handle routine administrative tasks, organise information and communicate with colleagues and customers. The role can be found across businesses of every size and sector, giving apprentices transferable skills while helping teams stay organised and operations run efficiently.

The Benefits of an Administration Assistant Apprenticeship:

  • Keep routine tasks, records and information organised and up to date

  • Provide helpful, professional support to colleagues and customers

  • Improve consistency by following agreed processes and ways of working

  • Build a capable team member who can take ownership of everyday tasks

Young gentleman, in a wheelchair at a computer desk on an Administration Assistant apprenticeship
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What’s Covered By The Apprenticeship:

Key areas of learning include:

  • Administrative processes, workplace procedures and organising routine tasks

  • Producing documents and maintaining accurate records and information

  • Using digital systems, software and communication tools in everyday work

  • Handling enquiries and communicating appropriately with different people

  • Planning workloads, managing time and meeting agreed deadlines

  • Working with colleagues and contributing to the wider team

  • Data protection, confidentiality, health and safety and workplace responsibilities

A final EPA includes:

  • A portfolio of evidence.

  • An assessment in the form of one of the following: An Interview; a presentation; A question and answer session; a project; or a simulation.

These are assessed and graded by an independent assessor.

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Apprenticeship Outcomes:

As their experience develops, apprentices will be able to:

  • Complete routine administrative tasks accurately and within agreed timescales

  • Produce, update and organise documents, records and workplace information

  • Use appropriate digital tools to support everyday administrative work

  • Respond professionally to enquiries from colleagues, customers and other contacts

  • Prioritise their workload and follow established procedures with less supervision

  • Handle information appropriately, maintaining confidentiality where required

  • Work positively with others and contribute to an organised, efficient workplace

  • Take responsibility for their development and respond constructively to feedback

  • Identify issues and be confident to escalate them to management when beyond their remit.

  • Keep up to date with sector developments to enhance skills and continue development

Funding & Employer Commitment:

Employers are expected to give apprentices 20% of their working time for off-the-job learning. This is protected time for development, helping the apprentice build the knowledge, skills and behaviours they need to carry out their role successfully. Find out more about off-the-job training here.

For an Administration Assistant Apprenticeship, employers should provide suitable workplace guidance, supervision and mentoring. This support enables the apprentice to put their learning into practice and complete the required portfolio to the appropriate standard.

Businesses that pay the apprenticeship levy can use their available levy funds towards training costs. Non-levy employers may also be able to access government support, including incentives announced for 2026, such as full funding for eligible apprentices under 25 and up to £2,000 for employers hiring apprentices aged 16–24.

For further guidance on apprenticeship funding and the latest eligibility requirements, visit the Government website.

Talk To Our Team

OR CALL:

0800 0868199

Take the First Step

Start with a complimentary consultation. We’ll discuss your organisation’s requirements, recommend a suitable training route and help you understand whether funding support may be available.

Choose a start date that fits your plans. Our programmes aren’t tied to college terms, giving you the flexibility to begin training when it works best for your business.

Close up of a female working at a laptop with papers on the desk during an Administration Assistant Apprenticeship

Why Employers Choose Swarm Training

Swarm Training helps employers develop their workforce through adaptable apprenticeship programmes delivered by tutors who bring genuine industry knowledge to the learning experience.

Our online delivery model enables apprentices to train alongside their employment, while our approach to caseloads means learners receive focused, individual support. Administration Assistant apprentices develop role-specific expertise as well as essential workplace capabilities, and every apprentice has access to CPD at no additional cost.

As a Community Interest Company, our purpose extends beyond training. We reinvest into the community, helping organisations address their skills requirements while creating positive social value through apprenticeship delivery.

Frequently Asked Questions

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  • Yes. Administration skills are transferable across almost every sector, so an Administration Assistant apprenticeship can support businesses in areas such as property, finance, healthcare, education, construction, professional services and retail. Naturally, the day-to-day duties can vary depending on your organisation and the needs of the role.

  • An apprenticeship must meet the required working and training conditions, so the role needs to provide enough time for the apprentice to complete their employment and learning requirements. If you have a flexible working pattern in mind, the team at Swarm Training can help you understand whether the proposed role is suitable.

  • Yes. Developing strong administrative skills can provide a foundation for progression into roles with greater responsibility, such as an experienced administrator, team leader, office manager or specialist business support position. An apprenticeship can therefore be the starting point for a longer-term career within an organisation.

  • Think about the tasks and responsibilities the apprentice will undertake on a regular basis and whether they will have enough opportunity to develop their skills in a real working environment. Consider who will supervise them, which systems they will use, the types of customers or colleagues they will interact with and how their responsibilities could develop over time.

  • Your apprentice will benefit from having someone in the business who can provide day-to-day guidance, answer questions and help them understand your processes and expectations. The level of support will depend on the apprentice's experience and your workplace, but clear supervision and regular feedback can make a significant difference to their development.

  • Yes. An apprenticeship can provide a structured introduction to the workplace for someone who is new to office administration. It allows them to gain practical experience while developing their confidence, organisation, communication and digital skills in a real business environment.