Apprenticeship Training
Administration and Accounts
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Course Duration: 12 Months plus End Point Assessment
Course Level: Level 2 Apprenticeship
Integrated Qualifications: Level 2 Foundation Certificate in Accounting.
The Programme
An Accounts or finance assistant is an integral part of the team responsible for maintaining an efficient and accurate finance function within a business. The Accounts or finance assistant is responsible for assisting the team of accountants with junior accounting duties. These can vary massively depending on the team structure and size of business. An Accounts or finance assistant’s work could include basic bookkeeping activities, working with sales and purchase ledgers, running calculations to ensure that records and payments are correct, recording of cash and data entry. Accounts or finance assistant can work in almost any sector. Potential employers include corporate businesses, sole traders, partnerships, Public sector, not-for-profit organisations and educational institutions. Accounts or finance assistant may work in-house for an organisation or they might work for an accountancy firm, bookkeeping practice, Shared Service provider, self-employed or on behalf of several different clients.
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Course Duration: 15 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
Integrated Qualifications: AAT Advanced Diploma in Accounting
The Programme
An Assistant Accountant provides support to internal and external customers and will work predominately either as an assistant accountant within practise or alternatively within the finance function of an organisation. Part of their role will involve assisting in the day to day financial activities such as data entry to month end management accounts and/or year-end financial statements. In addition, the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations.
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Course Duration: 18 Months plus End Point Assessment
Course Leve: Level 4 Apprenticeship
Integrated Qualifications: AAT Professional Diploma in Accounting
The Programme
Individuals in the role of a Professional accounting or tax technician will have responsibility for creating, and/or verifying and reviewing, accurate and timely financial information within the organisation in which they are employed or on behalf of another organisation. This will be performed in order to meet relevant ethical, professional and legal standards, and will utilise the individual’s knowledge of the business systems and processes, as well as standard accounting and tax practices. This role may exist in an accounting practice, a professional services company, HMRC or the accounting function of a business or other organisation.
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Course Duration: 12 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
The Programme
Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
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Course Duration: 18 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
The Programme
This occupation is found in organisations delivering in-house payroll or in a payroll bureau, bookkeeping or accounting practice providing payroll as a service. The payroll administrator may sit within another business function, for example HR or Finance or may be a stand-alone role. The role may exist in the private, public or voluntary sector for businesses of varying sizes. The role delivers a customer service to employers, clients and those they employ, so both business and customer awareness are essential.
Business Management
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
The Programme
Improvement Technicians are responsible for delivery of improvement activity associated with a blend of Lean, Six Sigma, project and change management principles. Technicians work as a member of an operational team to resolve problems - preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 4 Apprenticeship
The Programme
Improvement Practitioners use a blend of Lean and Six Sigma, project and change management principles and tools to identify and lead the delivery of change across organisational functions and processes. Improvement Practitioners can be found across all sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc.
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Course Duration: 16-18 Months plus End Point Assessment
Course Level: Level 4 Apprenticeship
Integrated Qualification: APM PMQ
The Programme
This higher level 4 Project Management apprenticeship is designed to develop the skills, knowledge and behaviours of someone who has to manage both small and large projects. The potential opportunities available for organisations are huge as projects can be large or small, defined and delivered within different contexts and across diverse industry sectors.
A Swarm trained project manager will develop a more commercial mindset and use enterprising skills to think creatively in knowing what needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the a team to achieve the required outcomes.
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Course Duration: 16-18 Months plus End Point Assessment
Course Level : Level 4 Apprenticeship
The Programme
The broad purpose of the occupation is to understand the needs of stakeholders and how these can be met through business change and digital solutions. Business Analysts are change professionals that help organisations deliver business and digital change successfully.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 3
The Programme
This apprenticeship standard is fantastic in developing a wide range of individuals who are either at the start of their career in leadership and management or for those already in management roles who may already have some practical experience but who wish to develop and apply enterprising management skills and mindset in developing their business. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
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Duration: 18-24 Months plus End Point Assessment
Course Level: Level 5 Apprenticeship
The Programme
This higher level standard is fantastic for developing individuals with a large amount of accountability and responsibility within the business. Ideally this is for individuals in a more senior level management/project management role who may already have some practical experience but who wish to develop and apply high level business management skills to become a more enterprising business leader.
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Duration: 18-24 Months plus End Point Assessment
Course Level: Level 5 Apprenticeship
The Programme
Improvement Specialists are responsible for leading the deployment of improvement strategy, for training others and for providing broad and deep technical expertise in advanced and complex Lean and Six Sigma, Project and Change Management principles and tools to enable identification and delivery of improvement opportunities aligned to key business goals.
Marketing and Market Research
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Course Duration: 12-14 Months plus End Point Assessment
Course Level : Level 3 Apprenticeship
The Programme
A content creator works to a brief. They research, prepare and develop the messaging to maximise audience engagement. They capture the strategy and objectives of the brand and needs of the customer, client or business. The content they create can be used as part of media, advertising, documenting and marketing campaigns.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level : Level 3 Apprenticeship
The Programme
An Event Assistant typically works within a team of people in an events company or within a department of an organisation. The role would usually involve a diverse range of tasks necessary to plan, organise and deliver an event: for example, searching for the right location and venue for the event; working with the design team on the look and feel of the event; or organising logistics like transportation and catering. The events organised may be for the company where the Event Assistant is working, or could be for a variety of different clients.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
The Programme
Marketing is vitally important to all businesses providing the insight to develop and deliver new products and services to meet ever-changing customer needs. It is the process of researching, developing, promoting and distributing, products or services through effective channels to engage with a range of target audiences. The broad purpose of the Multi-Channel Marketer is to support customer focused marketing activities that drive the demand for a product or service through awareness raising and/or perception building to generate results to the bottom line. As part of the Marketing team the Multi-Channel Marketer will contribute to the implementation of the Marketing strategy and plans. They will be responsible for delivering day-to-day marketing activities across a multitude of platforms, channels and systems that are essential to the Marketing function and activities of the company.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 4 Apprenticeship
The Programme
Marketing is vitally important to all businesses providing the insight to develop and deliver new products and services to meet ever-changing customer needs. It is the process of researching, developing, promoting and distributing, products or services through effective channels to engage with a range of target audiences. Occupations in marketing span most industries and sectors and the roles can sit within a specific company/agency that provides marketing deliverables and advice to external clients, or within an internal marketing team, delivering marketing activities to drive that business. Marketing teams generally work with external agencies to deliver specialist elements of their marketing campaigns.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 4 Apprenticeship
Optional Qualification: MRS Advanced Certificate
The Programme
This occupation is found in private, public and third sector organisations. These include media, finance, local government, central government and health. Market, Social and Opinion Research enables organisations to understand customers, develop new products, identify business growth opportunities, understand society, develop new policies and address significant social concerns such as smoking, addiction, poverty and inequality.
Read an overview of the Market Research course -
Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 4 Apprenticeship
The Programme
A Sales Executive is a sales person working in either the Business to Business or Business to Consumer markets with responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close. Typically, a Sales Executive will deal with a single point of contact for each sale, and will present a pre-considered value proposition. The entire sales process may be completed during a single customer ‘conversation’, or over a series of interactions.
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Course Duration: 18-20 Months plus End Point Assessment
Course Level: Level 6 Apprenticeship
The Programme
A Marketing Manager is responsible for the marketing activities and strategy of their organisation. From overseeing the marketing budget, planning and implementing campaigns to tracking their success and reporting back to senior management. They have a strategic focus, ensuring that marketing activities align to brand guidelines and shape business needs and objectives and deliver a return on investment. A Marketing Manager will develop, position and promote the products or services of the company, selecting appropriate channels and using appropriate messaging. Being a Marketing Manager requires in-depth experience of marketing as well as great communication skills, high levels of creativity and the confidence to manage a team of marketers.
HR & Recruitment
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Course Duration: 12 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
Integrated Qualifications: Level 2 Certificate in Recruitment Resourcing and Level 2 NVQ Certificate in Recruitment Resourcing.
The Programme
A recruitment resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
Integrated Qualifications: Level 3 Certificate in Principles of Recruitment, and Level 3 NVQ Diploma in Recruitment.
The Programme
Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both.
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Course Duration: 12-15 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
The Programme
This advanced HR apprenticeship is ideal for learners either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.
Customer Service and Support
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Course Duration: 12 Months plus End Point Assessment
Course Level: Level 2 Apprenticeship
The Programme
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
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Course Duration: 12-14 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
The Programme
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Supply Chain and Logistics
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Course Duration: 12 Months plus End Point Assessment
Course Level : Level 2 Apprenticeship
The Programme
Supply Chain is at the heart of every business – it is a system of organisations, people, activities, information and resources involved in moving products or services from supplier to customer. It may include the transformation of natural resources, raw materials and components into a finished product. This apprenticeship provides the foundation knowledge, skills and experience for the role of Supply Chain Operator within the occupational areas of traffic office and commercial removals. Supply Chain Operators are primarily responsible for managing the movement of goods for a variety of customers across all sectors, and as such their customer base will range from large global organisations to sole traders and private customers in local areas, depending on their organisation. They will work in one or more of a variety of subsectors, including: shipping, removals, import/export, freight, hazardous goods, and food.
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Course Duration: 15-18 Months plus End Point Assessment
Course Level: Level 3 Apprenticeship
The Programme
FMCG Supply Chain Practitioners will work in one or more supply chain functions. Typical duties could include forecasting customer demand as a Junior Demand Planner, liaising with the factories schedule production as a Junior Supply Planner, processing orders as a Customer Service Operative and working with hauliers and Distribution Centres as an Assistant Transport Planner. They have a comprehensive understanding of the entire supply chain, are responsible for their impact on each function and strive to deliver the best value for their business and customer. Due to the high number of interactions both within and outside of the business, they need strong relationship building, influencing, stakeholder management and communication skills alongside sound analytical, information technology and numeracy skills, with an ability to work in a fast paced environment with frequently changing requirements.